Building Trust Through Transparency
At Family Pug Puppies, we understand that bringing home a new puppy is a significant investment—not just financially, but emotionally. That’s why we’ve built our entire breeding program on a foundation of health, honesty, and accountability. Our comprehensive health guarantee reflects our confidence in the quality of our breeding practices and our dedication to your peace of mind.
🏥 What We Provide Before Your Puppy Comes Home
Every Family Pug Puppy receives exceptional veterinary care and preparation:
Complete Health Screening
- Thorough veterinary examination by our licensed veterinarian
- Current vaccinations appropriate for age (DHPP series)
- Full deworming treatment program
- Fecal testing to ensure parasite-free status
- Wellness assessment including heart, lungs, eyes, and physical development
Genetic Health Foundation Our breeding program prioritizes genetic soundness:
- Parent dogs screened for Pug Encephalitis (PDE)
- Ophthalmologist evaluations for hereditary eye conditions
- Patella evaluations through certified veterinarians
- Hip scoring assessments
- DNA testing for common Pug genetic markers
- Respiratory function assessments given brachycephalic considerations
Early Development Care
- Early neurological stimulation exercises (days 3-16)
- Age-appropriate socialization with humans, children, and household environments
- Introduction to crate training and potty training foundations
- Raised in a climate-controlled, clean home setting
🛡️ Our 2-Year Genetic Health Guarantee
We provide a 24-month guarantee against severe congenital and hereditary defects that significantly impair your Pug’s quality of life.
Covered Conditions Include:
- Life-threatening cardiac abnormalities diagnosed by a veterinary cardiologist
- Severe hip dysplasia (OFA rating of severe) or high-grade patellar luxation (Grade 3 or 4) confirmed by orthopedic specialist
- Hereditary eye diseases causing blindness or requiring surgical correction
- Liver shunts or other portosystemic abnormalities
- Confirmed genetic neurological disorders
- Severe brachycephalic syndrome requiring corrective surgery within the first 18 months
Important Clarifications: This guarantee does NOT cover:
- Conditions resulting from injury, accident, or improper care
- Umbilical hernias (common and typically harmless in pugs)
- Minor bite misalignments that don’t affect eating
- Cherry eye or other correctable minor issues
- Conditions related to obesity or improper nutrition
- Behavioral issues or temperament concerns
📋 Your Responsibilities as a Pug Parent
To maintain guarantee validity, we ask that you:
- Veterinary Care: Schedule a wellness exam with your veterinarian within 72 hours of pickup/delivery
- Vaccination Protocol: Follow recommended vaccination schedules and maintain records
- Proper Nutrition: Feed high-quality dog food appropriate for pugs (we provide specific recommendations)
- Weight Management: Keep your Pug at a healthy weight to prevent strain on joints and breathing
- Spay/Neuter Agreement: We recommend waiting until at least 12 months of age before spaying/neutering to allow proper skeletal development. Early alteration may affect guarantee coverage for orthopedic conditions.
- Communication: Notify us immediately if any health concerns arise—we’re here to help!
💙 If a Covered Condition Occurs
Should your veterinarian diagnose a covered hereditary condition within the 24-month guarantee period, here’s how we’ll make it right:
Step 1: Contact us with the diagnosis from your licensed veterinarian, including medical records and testing results
Step 2: We’ll review the documentation (we may request a second opinion from a specialist at our expense)
Step 3: If confirmed as a covered genetic condition, you’ll receive ONE of the following options:
Option A: Replacement puppy from a current or upcoming litter of comparable quality
- You may keep your original puppy
- No additional purchase price required
Option B: Refund equal to 75% of original purchase price
- Applicable if you choose not to accept a replacement puppy
- Original puppy remains with you
We will NEVER ask you to return your beloved family member. They’re yours, regardless of health challenges.
📦 Your Puppy’s Go-Home Package
Every Family Pug Puppy leaves with:
✅ Official health certificate signed by our veterinarian
✅ Detailed vaccination record with schedule for upcoming shots
✅ Deworming documentation showing all treatments received
✅ Starter supply of premium puppy food (10-14 days worth)
✅ Comfort item with littermate scent for easier transition
✅ Microchip registration pre-enrolled in your name
✅ Care guide covering feeding, training, grooming, and health maintenance
✅ Our direct contact information for lifetime support
✅ Signed health guarantee contract outlining all terms
🤗 Beyond the Guarantee: Lifetime Support
Our relationship doesn’t end when you drive away. We’re committed to supporting you throughout your Pug’s entire life:
- 24/7 text/call availability for urgent concerns
- Training advice for housebreaking, crate training, and basic obedience
- Nutrition consultation as your Pug’s needs change with age
- Grooming tips for wrinkle care, nail trimming, and ear cleaning
- Behavioral guidance for any personality quirks or challenges
- Vet referrals if you need specialists in your area
- Re-homing assistance if circumstances ever require (we always take our puppies back)
We’re passionate Pug people who genuinely care about every puppy we place. Your success is our success, and we’re invested in helping you create a beautiful life together.
❓ Frequently Asked Questions
Q: What if my puppy gets sick in the first week? A: Minor illnesses like stress-related diarrhea or kennel cough are not covered but we’ll help you through it. Serious conditions appearing within 10 days may be evaluated under our guarantee.
Q: Can I extend the guarantee beyond 2 years? A: While our formal guarantee is 24 months, our support is truly lifetime. We’re always here to help.
Q: What happens if I can’t keep my Pug? A: Contact us first—we’ll always take back any puppy we’ve bred, at any age, for any reason. We never want our Pugs in shelters.
Q: Do you offer guarantees on temperament? A: While we socialize extensively, personality develops with training and environment. We’re happy to provide behavioral support but cannot guarantee specific personality traits.
📞 We’re Here for You
Have questions about our health guarantee? Want to review the full contract before committing? Need clarification on any terms?
Contact us anytime – we believe in complete transparency and want you to feel 100% confident in choosing Family Pug Puppies.
Family Pug Puppies
Where Healthy Pugs and Happy Families Come Together 🐾
This health guarantee demonstrates our commitment to ethical breeding, exceptional care, and your complete satisfaction. When you choose Family Pug Puppies, you’re choosing a breeder who stands behind every wrinkle, snort, and tail wag.